RETURN & GUARANTEE POLICY
General Policy
A valid original receipt is required for all returns, refunds, or exchanges. All returns are at the discretion of Windmill Nursery.
Non-Plant Product Returns
Hard goods (pottery, tools, garden décor, etc.) can be returned within 30 days of purchase. Items must be in new, unused condition.
NON-RETURNABLE ITEMS (FOR SAFETY REASONS)
For health and safety reasons, the following items cannot be returned or exchanged:
Soil
Mulch
Chemicals
Fertilizers
Plant Guarantee & Returns
Windmill Nursery guarantees its plants, shrubs, and trees for 30 days from the date of purchase. Refunds or replacements are at the sole discretion of Windmill Nursery.
EXCLUSIONS:
The following are not covered under this guarantee:
Annuals
Houseplants
Special occasion flowering plants
Any plant specifically excluded at the time of sale
Additionally, plants will not be refunded or replaced if they have been damaged or killed due to:
Neglect or improper care
Adverse weather conditions
Poor site selection
Animal predation
EXTENDED GUARANTEE FOR DORMANT & DECIDUOUS PLANTS
For dormant or deciduous plants purchased between November 15 and February 28, if the plant fails to leaf out, you may return it by March 31.
NON-WARRANTY DISCLAIMER
We take great care to ensure all plants are true to name. However, Windmill Nursery makes no warranty, expressed or implied, regarding:
Variety
Description
Likeness
Productivity
Our liability is strictly limited to the purchase price of the plant.